Issues allows you to efficiently track multiple issues of various types and their status. The Issues module allows you to create and implement a comprehensive system for managing customer issue functions, enabling you to track multiple issues and their status efficiently. E-mail status updates can be sent upon request to keep customers informed of issue status.
The Issues module can be used successfully by all sizes and types of organizations—from small associations needing to track member-satisfaction issues to large organizations handling customer complaints, product/service feedback, and more complex issues.
You can set up the Issues general lookup/validation tables and configure many of the Issues field labels to match your organization’s specific needs, configure the e-mail profile and timer interval to use for sending status updates, and link associated issues.
With the flexibility iMIS is known for, the Issues module integrates with the Customers module to allow current users to seamlessly integrate customer issue management into their systems.
Issues Capabilities
The iMIS Issues module allows you to perform the following tasks:
■ Enter new issues
■ Update details and status of existing issues
■ Track issue status
■ Enter and modify issue resolution information
■ Maintain issue history
■ Maintain issue resolution notes
■ Send issue status updates via e-mail
■ Generate issue statistics reports
Navigation for Issues
■ View and enter issues - Select this item to display the View and enter issues window.
■ Generate reports - Select this item to display the Generate reports window.
■ Start e-mail server - Select this item to start the Issues e-mail server to send any queued issue status update messages.
■ Set up module - Select this item to display the Issues Set up module window.